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Tel: 01628 290870

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FAQ's

Can I order personalized cakes & cupcakes?

Yes, you can find plenty of inspiration in our gallery. Whatever you require just let us know and we’ll endeavor to meet all of your requirements.

 

How long will my cakes stay fresh for?

All our products are made without using artificial preservatives so we always recommend eating them the same day.

Alternatively storing them in an air tight container will stretch their freshness to 2-3 days.

We recommend keeping cakes and cupcakes at room temperature unless it contains fresh cream or cream cheese icing in which case refrigerating them is best.

 

Do your products contain nuts?

We do use nuts in our kitchens so we do make customers aware that all our products may contain traces of nuts

 

Do you offer gluten free products?

Yes, we do offer gluten free in certain flavors so please feel free to email us to find out more.

 

Do you offer vegan products?

Yes, we do offer vegan vanilla cupcakes

 

Do you offer eggless products?

Yes, we do offer eggless cakes in both chocolate and vanilla flavor

 

Do you deliver and where?

Yes, we deliver to the towns highlighted in the map. Please note, the different colored pins corresponds to the delivery charges to that area.

 

Red: £5

 

Blue: £8

 

Pink: £10

 

Purple: £15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Can I collect my cakes from you?

Yes, we are based in Staines upon Thames and collection can be arranged. Alternatively we also have cupcake pop up stalls on the weekend in various locations so collection can also be made at the locations

 

How far ahead should I order?

We usually get booked up weeks ahead of time so its best to place an order as soon as you can to secure a booking

 

How do I place an order?

You can place an order through our website using the contact form here. Alternatively you can email us at info@cutsiecupcakes.com

 

Do I need to pay a deposit to secure my order?

Yes, we require a 50% deposit to secure your booking with the remaining 50% being paid 2 weeks prior to the order date.

 

What's the minimum order?

The minimum order for cupcakes and cake pops is 12. The smallest size cake to order is a 6” cake

 

How many flavors can I have in my order?

It’s one flavor per batch of 12 cupcakes. Alternatively we have cupcake stalls held on the weekend so you are more then welcome to say hello and make up your own mixed box of flavors from the selection of flavors available on the day

 

What if I need to amend or cancel my order?

We will always try to be as accommodating as we can with any changes or cancellations. But please bare in mind that we may have had to turn other customers away to fulfil your booking so refunds are not always available depending on how close the cancellation is made to the order date

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